Privacy Policy
Phone: (830) 483-8588
24/7 Live Answering
Email: service@hollowayplumbing.net
Holloway Plumbing operates https://www.hollowayplumbing.net (the “Site”). This page is intended to inform you of our policies regarding the collection, use, and disclosure of Personal Information we receive from users of the Site. Your privacy is important to us, and we are committed to protecting it.
We use your Personal Information only for providing services, improving the Site, and replying to your web-based inquiries. By using the Site, you agree to the collection and use of information in accordance with this policy.
Short Version
- Google Analytics: We use this web analysis service to track and examine the use of our website. This helps us understand how visitors interact with the Site so we can improve it. Google may use this data to personalize ads on its own network. Personal data collected includes cookies and usage data.
- Contact & Service Forms: When you submit a contact form, request service, or use our online scheduling tools, we capture the information you provide (like your name, address, phone number, and email). This allows us to respond to your request, schedule service, and communicate with you about your plumbing needs.
Long Version
Personal Information Collection
While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact you, identify you, and provide our services. Personally identifiable information may include, but is not limited to, your name, email address, physical address, and phone number (“Personal Information”). We collect this information to respond to your inquiries, schedule plumbing services, and manage your customer account.
Data Protection
Holloway Plumbing is committed to safeguarding your personal information. We provide assurance that your phone number and other contact information will never be sold or shared with third parties for marketing purposes. We do not share, sell, or disclose consumer data to any outside parties. Your information is used solely to provide plumbing services and respond to your inquiries, in line with the privacy standards our customers expect.
Log Data
Like many site operators, we collect information that your browser sends whenever you visit our Site (“Log Data”). This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages, and other statistics. We use this data for analysis to improve website functionality and user experience.
Cookies
Cookies are files with a small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your computer’s hard drive. Like many sites, we use “cookies” to collect information to enhance your experience. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.
Communications
We may use your Personal Information to contact you with service updates, appointment reminders, newsletters, or promotional materials related to Holloway Plumbing. You will have the option to opt-out of marketing communications.
Security
The security of your Personal Information is important to us. We strive to use commercially acceptable means to protect your data. However, remember that no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee its absolute security.
Changes To This Privacy Policy
This Holloway Plumbing Privacy Policy is effective as of November 19, 2025, and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.
We reserve the right to update or change our Privacy Policy at any time, and you should check this page periodically. Your continued use of the Site after we post any modifications will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.
Contact Us
If you have any questions about this Privacy Policy or our data collection practices, please contact us at (830) 483-8588.
Terms And Conditions
These terms and conditions govern SMS/text message communications from Holloway Plumbing. By opting into our text messaging service, you agree to these terms. Please read them carefully.
Types of Messages
By providing your mobile number, you consent to receive text messages from Holloway Plumbing. These messages may include:
- Appointment Reminders: Confirmations, reminders, and updates about your scheduled service appointments.
- Service Updates: Notifications regarding technician dispatch, arrival times, and completion of work.
- Informational Alerts: Important information related to your plumbing system, service history, or account.
- Marketing & Promotions: Occasional offers, discounts, and information about new services from Holloway Plumbing.
Message Frequency
Message frequency will vary based on your interactions with us. For example, you can typically expect to receive one to three messages per scheduled appointment. The frequency of promotional messages will be occasional.
Message and Data Rates May Apply
Standard message and data rates from your mobile carrier may apply to all text messages sent and received. Holloway Plumbing is not responsible for any charges from your mobile carrier that may result from our text message program.
Opt-Out Information
You may opt-out of our SMS/text message communications at any time. To stop receiving all text messages from Holloway Plumbing, reply STOP to any message you receive from us. You will receive one final confirmation message to confirm you have been unsubscribed.
Customer Care and Support
For assistance with our text messaging program, you can text HELP to the number you received messages from. You may also contact our customer care team for support by calling (830) 483-8588.
Additional Terms
Participation in our SMS/text messaging program is voluntary. You are responsible for providing and maintaining an accurate mobile phone number. Holloway Plumbing is not liable for any delayed or undelivered messages. This SMS terms and text message policy is subject to change at any time without notice.